Company Policies

Booking/Deposit Policy

The Shantastic Hair Life, LLC (TSHL) require a deposit to secure any and all appointments. For services being provided of $150 or less, a minimum of a $25 deposit is required. For any services being provided of $150 or more and all hair extension services require a minimum of a $50. 

Deposit or booking fee as used herein, is due at the time of booking to secure your appointment.  Deposit requirements differ when touring/traveling to various cities. All deposits are non-refundable. Failure to make your deposit by your appointed deposit deadline you will be subject to loss of your appointment. Deposits secure your booking with The Shantastic Hair Life, LLC and go towards your service.  In the event that you are unable to keep your appointment after you have paid your deposit, you will be given the opportunity to reschedule your appointment if you notify The Shantastic Hair Life, LLC (see Cancellation/Rescheduling Policy).

Credit Card On File

In order to book an appointment with The Shantastic Hair Life, a valid credit card must be kept on file. A valid credit card is kept on file to secure booking and to enforce our cancellation and no show policies.

Booking An Appointment  

  1. Go online to Square.com and book your appointment.

  2. Give us a call at 470-296-1570

  3. Send us a text message at 470-296-1570 and allow up to 48 hours to confirm appointment availability.

Making Your Deposit

The Shantastic Hair Life, LLC accepts three forms of deposit payments.

  1. The Shantastic Hair Life, LLC will send a invoice for your deposit amount and you are to make a payment on the invoice per the terms and conditions and set due date (due upon receipt).

  2. The Shantastic Hair Life, LLC payments via our booking system, Square Appointments.

  3. The Shantastic Hair Life, LLC accepts in salon payments using cash, debit or credit card.

Returned Deposits

Any deposits that are made and do not clear through the bank will void your appointment.  You will be notified by The Shantastic Hair Life if your deposit does not clear and given the opportunity to secure your appointment by making your deposit right away.  If you are unable to make a deposit, you will have to reserve your appointment at a later date when a deposit can be made. No exceptions!!!

 

Credit Card Chargebacks

If at any time you dispute a credit card charge that was made for a service that was rendered by The Shantastic Hair Life you will not be able to book with The Shantastic Hair Life in the future. If at any time you dispute a credit card charge for products that was purchased in the salon or on The Shantastic Hair Life website, you must return the product to The Shantastic Hair Life if the dispute is in your favor.

 

Cancellation/Rescheduling Policy

Appointment cancellations are subject to a minimum of a fifty-dollar cancellation fee when you fail to cancel your appointment 24 hours in advance. To cancel or reschedule an appointment clients can go on Square Appointments site or contact via phone or text message (to 470-296-1570) at least 24 hours before your appointment day if there are any appointment cancellations or rescheduling. Appointments cancelled less than 24 hours prior to your appointment, will be automatically charged with the credit card on file a minimum of a $50 cancellation fee. No call no show appointments will be automatically charged with the credit card on file for the full prices of the scheduled service. Because we understand that emergencies happen and circumstances change, when you adhere to TSHL cancellation/rescheduling policy, we will allow rescheduling up to thirty days after your initial appointment if scheduling allows. If there are no available appointments within the thirty days, you will be required to make a new deposit to book any new appointments beyond the thirty-day period.

 

Adhering to the Cancellation/Rescheduling Policy TSHL will apply your initial deposit to your future service rebooked within thirty days (if scheduling allows) of your initial appointment with The Shantastic Hair Life.  Any appointments not rebooked immediately within the allotted time frame (if scheduling permits) will forfeit your deposit and it will not be applied to any future services.  To rebook/reschedule would require a new deposit to secure your appointment.  If you miss your rescheduled appointment you will lose your deposit and it will NOT be applied to any future services.  

 

Refunds

No refunds on any services or products.  All sales are final.

 

Consultations

In order to better understand our client needs a Consultation Appointment is required for most services provided by The

Shantastic Hair Life, LLC.  All hair extension, hair coloring, and any chemical treatments require a consultation. In order for TSHL to consult with clients on information regarding hair care, chemical, or hair extensions services, to help understand your desires, to answer your questions and concerns, a consultation is required. 

Booking An Appointment  

Go online to Square.com and book your appointment.

  1. Give us a call at 470-296-1570

  2. Send us a text message at 470-296-1570 and allow up to 48 hours to confirm appointment availability.

Making Your Consultation Payment

 The Shantastic Hair Life, LLC accepts three forms of payments.

  1. The Shantastic Hair Life, LLC will send a invoice for your deposit amount and you are to make a payment on the invoice per the terms and conditions and set due date (due upon receipt).

  2. The Shantastic Hair Life, LLC payments via our booking system, Square Appointments.

  3. The Shantastic Hair Life, LLC accepts in salon payments using cash, debit or credit card.

 

Post scheduling your consultation appointment you must complete a Client Profile Form to ensure we are able to answer all of your questions and concerns in a timely and effective manner during your consultation.  All consultations bookings must have their consultation fee paid in full a minimum three days prior to your consultation appointment.  

 

Consultation payments do not apply to any appointments that may be scheduled as a result of the consultation.   A deposit is required if you wish to book any future service appointment.

 

Privacy Policy

All client profile documents/personal information, hair and scalp treatments or any other related documents will remain confidential, unless the information is used to in applicable compliance with the law, medical reasons or you desire to disclose information to specific persons/parties. We may use third party websites to communicate and/or store information on our clients, they are but not liminted to: Square, Jotform, Wix, Gmail, Google Voice see these websites for their privacy policies.  

 

Photo & Video Release Policy

When you agree to allow our photos/videos to be taken by TSHL you are agreeing to allowing your images or videos to be used for marketing/advertising purposes such as print advertisement, video, internet use (website, YouTube, email, or other web displays in which The Shantastic Hair Life, LLC uses to advertise and market its business), and other marketing uses.  The videos or photographs may be edited, copied, and distributed without your consent and you waive the right to approve them (photos or videos) or inspect the finished product. There will not be any payment or any other compensation from your video or photographed images.

 

Travel Fee Policy

Travel expenses, fees and prices vary when traveling.  Prices depend on location, current travel rates, hotel accommodations, etc.  A consultation is required to secure your on-location services.

 

****Policies are subject to be changed/updated at any time without notice.****

Terms & Conditions

Privacy Policies